If possible, try a USB cable that meets the specifications required by NI devices, as explained in this article. Try out another USB cable, ensuring that the other USB cable is functioning correctly when connecting a different USB device.To find out whether the problem may relate to the hardware device itself, please perform the following connectivity tests: Verifying the USB Connection Mac OS X 10.10.5 (Yosemite) or later: Verify if an installed plug-in is causing issues recognizing the hardware as explained in this article.Please consult this article for more information on macOS compatibility. macOS 10.12 (Sierra) or later: Older NI devices are no longer supported in macOS 10.12 or later and may therefore fail to be recognized.The NIHardwareAgent or NIHostIntegrationAgent services are not running in the background.Troubleshooting the device driver and firmware.
This section is divided into the following chapters:
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